1 Overview
At JK Sports Club, we strive to deliver an exceptional sporting experience for football grounds, box cricket turf, and cricket practice nets. We understand that plans can change or unforeseen circumstances may arise. This Refund Policy outlines the terms under which booking fees are refunded.
2 Eligible Refund Scenarios
Refunds may be approved under the following conditions:
- Facility Closure / Unavailability: If a scheduled slot cannot be honored due to unscheduled ground maintenance, floodlight failure, official tournament reservations, or facility closure by the management.
- Severe Weather Conditions: In the event of extreme unplayable weather (such as heavy rainfall, snow, or waterlogged turf) where our staff declares the grounds unsafe for play.
- Duplicate / Failed Transactions: If your bank account was debited multiple times for a single slot or debited for a booking that failed to confirm in our system.
- Eligible Citizen Cancellations: If you cancel your confirmed booking in compliance with our cancellation notice window (detailed in our Cancellation Policy).
3 Non-Refundable Conditions
- No-Show: Failure of the team or citizen to arrive for the reserved time slot without prior approved cancellation.
- Late Arrival: Arriving late for a booked slot does not entitle the user to a refund or extended playing time.
- Code of Conduct Violations: Eviction from the premises due to aggressive behavior, property damage, unauthorized equipment, or violation of club regulations.
- Same-Day / Last-Minute Cancellations: Cancellations made outside the allowed cancellation notice period.
4 Refund Processing & Timeline
All approved refunds are credited back to the original source payment method used during the transaction (UPI, Credit/Debit Card, Net Banking) via our payment gateway partner.
- Processing Time: Once approved, the refund is initiated within 24 to 48 hours.
- Settlement to Bank: It typically takes 5 to 7 business days for the funds to reflect in your bank account or card statement, depending on your bank's clearance cycles.
5 How to Request a Refund
If your booking qualifies for a refund or you experienced a duplicate payment debit, please initiate a request by contacting our helpdesk with your Booking ID, Transaction Reference ID (PGTID), and registered mobile number.